Tata Motors launches ‘GrahakSamvaad 2020’ to enhance customer experience

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Also rolls out various nationwide customer-engagement programs for its commercial vehicle owners

Key Highlights:

·         GrahakSamvaad scheduled from 23rd to 31st October 2020 to inform customers on various initiatives launched by Tata Motors

·         Nationwide service check-up campaign across 1500+ dealers and Tata authorised service stations from 1stto 30th November 2020 for its customers through the Grahak Seva Mahotsav

·         Celebrating ‘National Customer Care Day’ on 23rd October 2020 to reward and recognise its customers for their association with Tata Motors

Kolkata, October 21, 2020: Strengthening its commitment to enhance the customer experience and to offer world-class products, Tata Motors, India’s largest commercial vehicle manufacturer, has announced the GrahakSamvaad 2020 from 23rd to 31st October 2020. Tata Motors will also be rolling out a nationwide service campaign, the Grahak Seva Mahotsav from 1st November until 30thNovember2020 and will be celebrating the National Customer Care Day on 23rd October 2020. Popular amongst the customers and channel partners, these initiatives include customer feedback sessions, felicitation of channel partners and nationwide check-up camp of all Tata Motor’s commercial vehicles. Over the years, the Tata Motors have witnessed thousands of customers visiting daily and benefiting from this program.

This year, Tata Motors is focusing to provide its commercial vehicle customers with a hassle-free service experience during the pandemic. The company is consistently striving to the best of its capabilities to engage with customers and fleet operators to provide them with the best-in-class service experience.